How we can help - A Map of Core Processes  
 
Clarity              Commitment        Accountability        Results               


SAP
(Strategic-Action
Planning)

Vision-Mission-Values
clarification
Involve Strategic Action
Planning teams
• By function/ department
• Cross-functional
Tactiical Action Plans
• Timelines & resources
• Progress review formats
• Goals & Objectives by
Month/Qtr./Year 1/Year 3-5
• Focused, frequent review
CDP
(Customer-Driven
Planning)
Customer Panels
• Interview & prepare
• Facilitated feedback to & discussion with employees

Departments action plan
• Report out publicly
• Make requests from other
• Departments/ groups
• Public Goals & Objectives
• Management Team plan for prioritization & integration of departmental actionplans
• Powerful, personal customer exposure for employees
• Rapid planning cycle
  Customer satisfaction
Creating a Culture of Ownership
Organizational Culture
Assessment
• CEO outline new
Required Results &
case for change.
• Offsite workshop with Top Team; cascade to other teams
• Understand roles, action & beliefs by leaders to shift culture
• Focused Feedback (peers)
• 90-day personal & org.
Action Plans
• Periodic follow up offsites
• Intense personal ownership by leaders
• Accountability systems to support ongoing change

Interaction and Communication Styles
• Assessment by self and others of individuals’ Styles
• Understanding of own and others’ styles
• Understanding how to best communicate to different styles
• Commitment to colleagues to flex style in specific ways
• Document commitments
• Agree accountability mechanisms
• Conflicts depersonalized
• Common language and memorable framework
• Increased comfort for productive conflict
• Improved capacity for effective and efficient communication, decision-making, and problem-solving

Team Development Offsite
• Team Diagnostic
• Team clarify desired
outcomes & results
Team Offsite
• Purpose/ Goals/ Priorities
• Roles & Responsibilities
• Team Guidelines
• Feedback methods
• Timelines & Measures
• Systems for ongoing self-monitoring & correction
• Team coaching
• Shorter, compelling meetings
• Effective decision-making and problem-solving
• Shared leadership
• Reduces politics

Executive Coaching
• 360 degree feedback
• Leadership style tools
• Clarify vision for results & outcomes
• Action Plan
• Public commitment
• Coaching relationship
• Involve supervisor or board
• Ongoing feedback
• Coaching
• IDP (Individual Devel. Plan)
• Re-survey specific behaviors & outcomes
• Powerful leadership
Living espoused values
• Retention of talent
• Improved performance
• Improved capacity
• Adaptability to change
Leadership
Training
• Leadership mapping
  - Self & feedback
• Leadership styles
• Authentic leadership:
the inside moves
• Attitude of Accountability
• Detailed, focused Action Plan
• Leadership as Customer Service – tracking tools
• Self awareness of your leadership style, and impact
• Individual development plan
• Confidence to act & continue refinement

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