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Client scenarios have been
kept anonymous. In all cases, the clients are available as
references upon serious requests to seek specific insight
into how we can assist you and your organization.
Supporting a VP when his function becomes
"ultra-mission critical" to company's success or
failure
Challenge:
A biotech company was facing an unheard-of opportunity for its
small size: multiple Phase III clinical trials to run concurrently,
all of which had been given "fast track" status by
the FDA. Gulp! The opportunity held the risk of overwhelming
the management bandwidth of the VP and management team in charge
of executing clinical affairs. The stakes could not have been
higher, and tensions had begun to fray critical relationships.
Execution risk needed to be minimized immediately, and sustainably
What we did:
- Set up highly specific coaching plan with defined measurement
and deliverables, involving the CEO directly upfront and
at key points during the process.
- Gathered feedback for the VP from his many direct and
dotted-line reports, allowing them to voice their concerns
and ideas, and helping to focus the VP on narrowing his
critical leverage points.
- Trained the entire department on Situational Leadership,
and coached the VP on executing that consistently in relation
with his Direct Reports.
- Shadowed the VP three days per week, serving as co-facilitator
of meetings to involve staff in devising new organizational
structure for executing work efficiently with flawless execution
- Facilitated one-on-one meetings between coachee and key
relationship to resolve unproductive conflict, as needed
- Redesigned system and established clear process for one-on-one
performance coaching meetings with VP and his Direct Reports,
and VP with the CEO
- Provided ongoing coaching - serving roles as feedback
provider and thought partner
Results:
- Repaired relationships for productive interactions
- Improved time management of VP - focused on critical,
high-leverage tasks
- Increased delegation to and coaching of VP's senior staff
- Reorganized departmental structure, with clearer roles
& responsibilities, placing critical skills where needed
- Clinical trials executed on time, with full enrollment
- Enhanced leadership effectiveness of VP, as perceived
by managers, boss, and peers throughout the organization
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