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Client scenarios have been
kept anonymous. In all cases, the clients are available as
references upon serious requests to seek specific insight
into how we can assist you and your organization.
CEO seeks to share leadership more effectively
with senior staff, and institutionalize a values-based culture
for a "built to last" organization
Challenge:
The highly-credentialed, high powered company founder and CEO
had recruited a top-flight senior team. Many joined due to the
passionate vision, values and belief held by the charismatic
CEO. How could he let go enough to invite and encourage full,
passionate ownership by each member of the top team and other
key leaders throughout the growing company, even if their interpretation
of the vision was different than his?
What we did:
- Established a customized 360-degree leadership behaviors
survey system, based on the company's articulated values,
and made it available for all employees, along with confidential
one-on-one interpretation and action planning with a LDNA
consultant
- The Senior Team were the first to pilot the survey, and
feedback was used to create individual action plans for
ownership by each team member
- Senior Team Offsite to establish real commitment to workable
groundrules for interaction, decision-making, and delegating
work; and then refined through practice with process observation
while tackling substantive team tasks
- Shadowed the CEO for three full days, and presented feedback
with recommendations for enhanced effectiveness in reaching
his leadership goals. Supported by regular coaching.
- Acted as senior advisor on issues of organizational structure
and culture
- Established ongoing feedback mechanisms to measure progress
toward goal of team leadership, and to explicitly address
gaps
- Established and facilitated company-wide "brown
bag lunches" with learning topics such as: how to give
and receive feedback, how to do "quick coaching",
and discussing aggregate data from 360-degree values leadership
survey
Results:
- Improved employee satisfaction, loyalty, and leader effectiveness
scores
- Marked improvement in CEO's upward feedback scores -
demonstrating company values
- Increased job satisfaction and sense of fulfillment for
CEO
- Broader delegation of strategic issues and responsibility
to other Senior Team Leaders
- Increased capacity for and time dedicated by Senior Team
to issues of truly strategic importance
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